Monese partners with Unbabel to support banking without boundaries

The award-winning globally-connected banking service is using Unbabel’s AI-powered, human-refined translation platform to remove language barriers and provide multilingual global service to increase customer satisfaction while accelerating app adoption

London, UK; San Francisco, USA; Tallinn, Estonia. 29th January 2019: Monese, the globally connected banking service for internationally mobile individuals, has announced a partnership with Unbabel to deliver multilingual customer service. Unbabel, the enterprise SaaS company that combines state-of-the-art Artificial Intelligence (AI) with the assurance of human translators to break down business communication barriers, will allow Monese customers to communicate with customer support teams in 28 languages.

Recognized as the ‘Best Challenger Bank’ at the 2016 European Fintech Awards, the European mobile banking service provides easily accessible mobile bank accounts, via the Monese app, for internationally mobile individuals. These are the millions of people who live some part of their life in another country – whether it’s for travel, work, business, study, family, or retirement. Appealing to a truly international user base soon after its launch, Monese swiftly realised the need for rapid, clear multilingual communication between its service agents and app users. With its mobile-only dual UK and Euro IBAN current account, its portability across 20 countries, and both the app and its customer service available in 11 languages, Monese allows people and businesses to bank like locals cross the UK and Europe.

Lauri Haav, Head of International Expansion at Monese, commented: “We realized we could make customers’ lives so much easier if we made support for our app accessible in multiple languages. People contact Customer Services in their preferred language, the language they use within the Monese app, and being able to meet their expectations in their preferred language, first time, makes for a more rewarding and higher-quality user experience.”

To increase the linguistic scope of its team without significantly adding to headcount and creating a drain on cost and resource, Monese selected Unbabel’s unique neural machine learning software, which is backed up by a global network of human linguists to eliminate errors. Haav continued: “It became clear quickly that we would need a lot more ‘man-power’ to satisfy the communication needs of our users. Unbabel was the perfect solution for us in terms of usability, cost, and accuracy.”

Unbabel’s software already directly translates 40-45% of customer tickets received, and Monese recently developed its usage further by launching a translation in live chat service, moving on from email-only customer interactions. Communication is received from a customer, translated by Unbabel’s Neural Machine Translation software, and passed to the customer agent. A global network of human translators ensures the highest level of accuracy, and the service is fully compliant with regulation such as GDPR.

Vasco Pedro, CEO of Unbabel, commented: “For businesses aiming to become truly customer-centric, successfully enabling native communication is extremely important. Unbabel not only breaks down the language barrier between customer and business, but also helps those businesses remove language skills from their customer service hiring criteria to access top talent, making it an economical solution to providing multilingual service.”

Lauri Haav added: “The customer support side of things has been so intuitive that there’s really been no need for any kind of training – Unbabel works straight out of the box. Having the human element to Unbabel’s machine translation platform really lends a sense of security and trust to the whole operation. Our customers are demonstrably happier since we began working with Unbabel.”

ENDS

About Unbabel:
Unbabel’s “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages. Powered by state-of-the-art AI and refined by a global crowd of thousands, Unbabel helps global brands like Booking.com, Facebook, Skyscanner, easyJet, Under Armour and Rovio remove language as a concern, increasing customer satisfaction and building a more efficient customer service operation in the process. Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.

For more information visit www.unbabel.com

About Monese
Monese offers a locally smart and globally connected banking service for internationally mobile individuals, be they locals or foreign born. These are the millions of people who live some part of their life in another country – whether it’s for travel, work, business, study, family, or retirement.

With its mobile-only dual UK and Euro IBAN current account, its portability across 20 countries, and both the app and its customer service available in 11 languages, Monese allows people and businesses to bank like a local across the UK and Europe.

With more than 600,000 sign-ups, 75% of incoming funds being from salary payments, and a 9.1/10 TrustPilot score, Monese is one of the most popular and trusted banking services in the UK and Europe. Customers are now moving over $3 billion each year through Monese accounts.

For more information visit www.monese.com

Contacts
For interview and commentary requests, please contact the following Unbabel media Contacts:

UK & Europe: Edward Clark: +44 (0)203 697 6680, edclark@thecommsco.com
US & Canada: Jennifer Reid: +1 604-603-2329, jreid@thecommsco.com

G2 Crowd Launches Their First-Ever Travel Management ‘Winter Grid Report’, Names TravelPerk Market Leader

Friday 25th January 2019: G2 Crowd, a global user review website focused on B2B software, launches the newest of their quarterly category reports on Travel Management Software. The G2 Crowd’s Winter Grid Report uses customer satisfaction comparisons to rank the companies vying to take their share of the market. TravelPerk, has emerged as ‘Market Leader’ in the report, and has been ranked the No.1 solution in the space by its customers.

On the heels of a funding-heavy 2018, with over $1 billion raised in total, the disruption of the business travel space is now well underway. This is the first time an organization like G2 Crowd has included a ‘Travel Management Software’ category in this kind of report, clear evidence of how this market is emerging at speed.

TravelPerk, a travel booking and management platform based out of Barcelona, was named ‘Market Leader’ and received the best customer satisfaction scores for the whole category with 4/5 or 5/5 star ratings from 99% of its customers. The company is known for speaking publicly about its core mission to provide “7-star service” and how it’s built what it claims is the world’s largest travel inventory.

“Our customers have been our partners in this journey from the very beginning, their feedback has been integral in shaping our product roadmap and where we focus our efforts. G2 Crowd has been one of the ways we’ve kept a pulse on their needs. While we’re super excited to have received this awesome accolade, our work continues.” – Javier Suarez, co-founder and CPO

Notable TravelPerk satisfaction ratings from the report:

  • 94% ‘ease of use’ score
  • 95% ‘ease of doing business with’
  • 95% ‘ease of setup’
  • 93% ‘would recommend to others’

TravelPerk is Europe’s fastest growing SaaS company and is expanding aggressively having secured $65m in funding last year, and this award is evidence of that growing momentum. In addition to this latest accolade, TravelPerk has opened offices in London and Berlin to better serve customers in the region by providing fast, localized support, with plans for further expansion this year.

Other top performers in the space mentioned include industry veteran Concur, followed closely by Rydoo, owned by Sodexo, and US-based Lola, founded by KAYAK’s Paul English.

About TravelPerk
TravelPerk is a next-generation travel booking and management platform pioneering the future of corporate travel. TravelPerk offers the world’s largest travel inventory alongside powerful management features and 24/7 customer support, allowing companies of any size to effortlessly manage the entire process in one single place. Thanks to state-of-the-art technology, ‘consumer-level’ design and a revolutionary business model that is 100% free, the company is transforming the business travel experience for both travelers and administrators worldwide. Backed by world-class VCs Target Global, Felix Capital, Spark Capital, Sunstone, LocalGlobe, and Amplo — investors in some of the most disruptive companies in tech including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero — TravelPerk is now poised to reinvent business travel with an end-to-end solution that just works.

Press Contact
Elisa Llera
elisa@travelperk.com

SmartBear Leads Innovation For Behavior-Driven Development With End-To-End Test Automation

SmartBear Announces TestComplete 14.0 with Native BDD Support, Making Test Automation Easier and Faster for All Users, Regardless of Technical Expertise
SOMERVILLE, Mass. — January 24, 2019 — SmartBear, the innovator behind the industry’s highest impact tools to build, test, and monitor great software, announced TestComplete 14.0, which features native support for Behavior-Driven Development (BDD), bridging the gap between technical and non-technical users. This release also includes a seamless integration with HipTest, the only native BDD collaborative platform to define test cases and generate living documentation. With HipTest and TestComplete, SmartBear is leading innovation for BDD test automation, improving collaboration across stakeholders, and enabling organizations to move toward faster and higher-quality software delivery.Organizations have turned toward BDD to quickly align and accelerate team collaboration across the delivery pipeline – allowing for business, development, and QA teams to speak a universal language while they build and test new features. Previously, test scenarios written in Gherkin had to be generated in code or test scripts to be used in TestComplete, leaving implementation and maintenance to a limited group of technical teammates. Now, test cases designed and written using the Gherkin syntax can be easily created, maintained, and converted to automated UI functional tests with the industry leading object recognition and Record & Replay technology found in TestComplete, without the need for additional plug-ins or third-party tools.

“BDD provides a major leap forward for software teams looking to transform their organizational processes and culture toward a more collaborative, united mindset for software development,” said Anand Sundaram, Vice President of Products at SmartBear. “SmartBear continues to lead the BDD marketplace with tools, that include HipTest, CrossBrowserTesting, TestLeft, and now TestComplete, to accelerate software delivery.”

TestComplete 14.0 also includes a native integration with Jenkins Pipeline in addition to Freestyle to accelerate your CI/CD pipeline, support for web testing components such as Shadow DOM and custom elements, and support for all the latest browser versions and mobile platforms. Native BDD support and other enhancements in TestComplete will optimize test automation efforts for all teams thereby paving a more direct and seamless path to Agile and DevOps.

To learn more about the latest release of TestComplete and to view the Accelerate Continuous Testing with TestComplete webinar, visit: https://smartbear.com/resources/webinars/accelerate-continuous-testing-with-testcomplete/

About SmartBear Software

SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear.

For more information, visit: http://smartbear.com, or follow us on LinkedInTwitter, or Facebook.

CONTACT:
TRACY WEMETT, BROADPR
+1-617-868-5031
tracy@broadpr.com

OutSystems Achieves Record Revenue in 2018 with Successful Customers Fuelling Low-Code Market Leadership

LONDON — 23rd January 2019 — OutSystems, provider of the number one platform for low-code rapid application development, achieved record revenue in 2018 due largely to the value customers are gaining from the low-code platform. OutSystems posted a 66 percent increase in annual recurring revenue for 2018, which is its third consecutive increase of more than 50 percent, pushing annual recurring revenue over $100 million.

OutSystems added hundreds of new customers and nearly 60,000 new developers in 2018. Companies such as Toyota, Logitech, Deloitte, Ricoh, Schneider Electric, and GM Financial use the OutSystems low-code platform to rapidly develop custom applications that digitalise and differentiate their business.

“The success our customers are having speeding their digital transformation initiatives with our low-code platform is inspiring,” said Paulo Rosado, CEO and founder of OutSystems. “Our customers’ success is translating into amazing results for us and for them. Demand for low-code platforms has never been higher, and we look forward to another year of tremendous growth and adoption of our platform.”

Customer feedback recently propelled OutSystems to receive Gartner Peer InsightsCustomers’ Choice 2018 designations in both mobile development and high-productivity aPaaS.

“We’re thrilled to see customers using our low-code platform to innovate, generate revenue, and improve productivity,” said Rosado. “In 2018, we saw many new entrants in the low-code market with narrow solutions that can box customers into a new form of legacy. Our customers surprise and delight us every day with the wide variety ways they use our platform. This fuels our commitment to delivering a full-stack, low-code platform without walls.”

The platform supports the widest range of enterprise applications. Some customers are using it to deliver mission-critical, efficient, reliable, and compliant solutions that replace aging legacy ERP/CRM systems. Others have built mobile and web apps for internal processes, field services, and the frontline, dramatically improving employee effectiveness and satisfaction. The strongest growth in 2018 has been companies who are using OutSystems to develop B2C customer experiences for online banking, account enrolment, and self-service, increasing customer satisfaction, creating new revenue streams, and leapfrogging competitors.

Here are just a few examples of customers who chose OutSystems to increase business impact, remove complexity, and ramp up speed and agility:

  • The City of Oakland modernised its digital services and increased digital inclusion for residents, saving $1 million.
  • Burton revamped its logistics and distribution operations for its snowboarding equipment and apparel sales. The app was delivered in about one-third of the time originally estimated for a conventionally coded app and has generated 10 times ROI in revenue.
  • Supply chain management software giant Nimbi developed a new core system that improved business productivity by 42 percent and saved $20 million in development costs.
  •  U.K. retailer Post Office delivered a new mobile financial product in four months. OutSystems is now the foundation of its future digital strategy of creating new revenue streams to serve its 17 million customers across the U.K.

Highlights from 2018 include:

  • Funding: The record-breaking performance builds on the momentum from a $360 million funding round from KKR and Goldman Sachs announced in June that grew the company’s valuation to over $1 billion.
  • Employee Growth: OutSystems expanded its workforce by nearly 400 positions across all key strategic areas — bringing total number of full-time employees to over 1000.
  • Partner Growth: Partner-led deals helped triple annual recurring revenue from channel deals.
  • Product innovation: OutSystems 11 was released to help customers modernise legacy systems and replace large application portfolios. Other innovations included the release of OutSystems Sentry, a proactive security monitoring solution with built-in redundancy and 24×7, the OutSystems Insights platform that measures app performance and user satisfaction, and OutSystems.ai, which adds artificial intelligence to the platform’s visual development process.
  • Thought leadership: OutSystems released its fifth annual research report, The State of Application Development, 2018 (How IT Is Responding to Digital Disruption and Innovation), shedding light on the top challenges of application development and delivery for IT professionals and their companies and industries.
  • Analyst Recognition: OutSystems cemented its Leader position with a number of industry analysts. Most notably, Gartner named OutSystems a Leader in both the Enterprise High-Productivity Application Platform as a Service (hpaPaaS) 2018 and Mobile Application Development Platforms 2018.
  • Industry awards: The company also won several key industry awards in 2018. It was named a Top Cloud Computing Employer by Forbes for the third straight year, a top cloud employer by Glassdoor and Battery Ventures, a Top-Rated Low-Code Platform by TrustRadius, and a CODiE Award winner for the Best Mobile Application Development Platform for the third year in a row.

About OutSystems
Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems.

Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

Agency

Michael Bartley (UK)
+44 (0) 1189 497736
michael@c8consulting.co.uk

DataCore Simplifies Migration of Enterprise Applications to Kubernetes and Docker

Containerised Applications and Microservices Now Have Access to the Same Rich Set of DataCore Software-Defined Storage Services as Virtual Machines and Bare Metal Servers

READING, UK, January 22, 2019 – DataCore Software today released two plugins enabling containerised applications and databases to access persistent storage volumes through its software-defined storage (SDS) services. Both plugins provide several options for advanced data protection and data recovery for dependable, predictable behaviour at scale.

Breaking with the narrow approach of other suppliers, DataCore offers DevOps and IT operations managers a control plane of software-defined storage services spanning container hosts, virtualised machines, and bare metal servers—whether on-premises or in the cloud. This approach provides a simple method to modernise applications and adopt containers—and does not require migrating data or sacrificing capabilities.

Among the options available via the plugins, Continuous Data Protection (CDP) is proving especially valuable in mitigating the damage from ransomware or other data corruption issues. CDP enables data images to be rewound back in time before the attack occurred. It works like a DVR without the constraints, data loss, or overhead of periodic point-in-time snapshots.

The first plugin adheres to the Kubernetes Container Storage Interface (CSI) v1.0.0 specification. This DataCore™ CSI plugin is available on GitHub at https://github.com/DataCoreSoftware/csi-plugin/.

The second is a Docker-certified plugin that implements the Docker Volume Plugin specification. This DataCore™ SDS Docker Volume Plugin is available on Docker Hub at https://hub.docker.com/plugins/datacore-sds-volume-plugin.

According to recent research conducted by DataCore, 46% of respondents stated they had containers deployed in either production or development/testing. When asked what type of storage is used for container deployment, 77% stated they used dedicated or existing storage with container support. Additionally, 50% of the respondents cited scalability of the storage solution as the number one challenge encountered when trying to deploy containers. Other challenges include lack of native data loss prevention and security (44%); lack of a container-integrated provisioning process (40%); and poor storage performance (22%).

Similarly, a recent state of software-defined storage, hyperconverged and cloud storage market survey reported that the following surprises/unforeseen actions have been encountered by users after implementing containers: lack of data management and storage tools; application performance slowdowns—especially for databases and other tier-1 applications; and lack of ways to deal with applications such as databases that need persistent storage.

“These revealing statistics underscore the urgency to employ proven DataCore software-defined storage services the moment DevOps first rolls out Docker containers in Kubernetes clusters,” noted Augie Gonzalez, DataCore product marketing director for Containerisation.

The plugins are available as no-charge options for SANsymphony™ and DataCore™ Hyperconverged Virtual SAN customers under a current support contract. Both iSCSI and Fibre Channel access to the volumes is supported.

DataCore also announced that it has joined the Cloud Native Computing Foundation (CNCF). CNCF serves as the neutral home for collaboration and brings together the industry’s top developers, end users and vendors – including the world’s largest public cloud and enterprise software companies, as well as dozens of innovative startups. This further illustrates DataCore’s commitment to working with the industry to deliver highly-effective software-defined storage solutions for container deployments.

About DataCore
DataCore maximizes the availability, utilization and performance of shared storage assets, current and future, through a comprehensive set of layered data services. Unlike alternatives that limit choices, DataCore’s software suite spans diverse brands, models, access methods and deployment styles to match specific use cases, personal preferences and budget constraints. Thousands of enterprises, large and small, across the globe affirm its enduring value in the face of continuing expansion and technology modernization.

The software is licensed perpetually by terabytes. It comes in three options tailored for high-end, midrange and secondary storage applications. The licenses may be configured in hyperconverged, conventional SAN and hybrid modes both on-premises and in the cloud.
A customized subscription program is available for Cloud Service Providers.

Visit http://www.datacore.com or call (877) 780-5111 for more information.

# # #

DataCore, SANsymphony and the DataCore logo are trademarks or registered trademarks of DataCore Software Corporation. Other DataCore product or service names or logos referenced herein are trademarks of DataCore Software Corporation. All other product and service names mentioned are the trademarks of their respective companies.

CONTACT
For media & PR inquiries:
Sharon Munday
On Your Case Ltd
+44 23 311 4100
sharon.munday@datacore.com

Clearlake Capital-Backed Perforce Software to Acquire Rogue Wave Software

Strategic acquisition expands Perforce’s DevOps solutions portfolio to include developer tools and components that optimize the application development process

MINNEAPOLIS, MN and SANTA MONICA, CA – January 22, 2019 — Perforce Software (“Perforce”), a global provider of enterprise-grade DevOps-focused software solutions, backed by Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”), today announced it has reached a definitive agreement to acquire Rogue Wave Software (“Rogue Wave”), a leading independent provider of cross-platform software developer tools and embedded components.

The combination of Perforce and Rogue Wave delivers a full suite of solutions that measurably improves developer productivity while fueling DevOps at scale. This is the sixth acquisition by Perforce in the last two years since embarking on an aggressive growth strategy to expand its portfolio across the technology development lifecycle. Terms are not being disclosed. The acquisition is expected to close in early February of this year.

Rogue Wave provides market-leading solutions that help enterprises optimize software development and build, connect, and secure applications while reducing risk. The company is a leading provider for enterprise organizations and has relationships with more than 5,600 customers across industries including financial services, technology, healthcare, government, entertainment, and manufacturing. Rogue Wave is based in Louisville, Colorado and has 16 offices throughout the world.

“This transformational acquisition further expands our global footprint and broadens our offerings. Rogue Wave’s software suite strengthens Perforce’s existing static code analysis and automated test offerings, and also adds new capabilities in the areas of dynamic code analysis, API management, project visualization, developer productivity, and embedded analytics,” said Mark Ties, Perforce CEO. “Together with Rogue Wave, Perforce will continue to drive value for enterprises that value scalability, speed, and security.”

Perforce continues to build out its DevOps-focused software portfolio that uniquely meets the needs of technology development teams that are challenged with multiple dimensions of scale but still must deliver products securely at a rapid pace.

“The momentum at both Perforce and Rogue Wave is impressive and we look forward to capitalizing on the significant market trends around enterprise DevOps at scale,” added Prashant Mehrotra and Paul Huber of Clearlake. “We are excited to continue to support Mark and the collective management team as they drive consolidation in the industry and increase the breadth of their platform, both organically and inorganically.”

“Software development is growing increasingly complex, driving the need for platforms and solutions that can help enterprises simplify their applications and shorten cycle times. With continuously evolving customer demands, it has never been more important for enterprises to deliver high-quality products and solutions quickly. Rogue Wave is a software platform of choice for enterprise clients that value stability and security,” said Brian Pierce, Rogue Wave CEO. “Our team and technology are a great fit with Perforce and we look forward to providing our combined customer base with solutions for more of their DevOps needs.”

Financing for the acquisition was led by Antares Capital with joint lead arrangers Ares Capital Management, AB Private Credit Investors, Barings Finance, PennantPark Investment Advisers, and Varagon Capital Partners. William Blair and Shea & Company acted as financial advisors to Rogue Wave.

About Perforce
Perforce is a leading provider of enterprise scale software solutions to technology developers and development operations (“DevOps”) teams requiring productivity, visibility and scale during all phases of the development lifecycle. Enterprises across the globe rely on its agile planning and ALM tools, automated mobile and web testing, developer collaboration, static code analysis, version control and repository management solutions as the foundation for successful DevOps at scale. Perforce is trusted by the world’s most innovative brands, including NVIDIA, Pixar, Scania, Ubisoft, and VMware. For more information, please visit www.perforce.com.

About Rogue Wave
Rogue Wave helps thousands of global enterprise customers tackle the hardest and most complex issues in building, connecting, and securing applications. From API management, web and mobile, embeddable analytics, static and dynamic analysis to open source support, the company provides the software essentials to innovate with confidence. More than 2,000 global organizations partner with Rogue Wave to power new opportunities and remove risk from strategic initiatives. For more information about Rogue Wave, visit www.roguewave.com.

About Clearlake Capital
Clearlake Capital Group, L.P. is a leading private investment firm founded in 2006. With a sector-focused approach, the firm seeks to partner with world-class management teams by providing patient, long-term capital to dynamic businesses that can benefit from Clearlake’s operational improvement approach, O.P.S.® The firm’s core target sectors are software and technology-enabled services; industrials and energy; and consumer. Clearlake has managed over $8 billion of institutional capital since inception and its senior investment principals have led or co-led over 100 investments. More information is available at www.clearlake.com.

Media Contacts
For Perforce
Global
Colleen Kulhanek
Perforce Software
Ph: +1 612-517-2069
ckulhanek@perforce.com

UK/EMEA
Maxine Ambrose
Ambrose Communications
Ph: +44 1491 412944
perforce@ambrosecomms.co.uk

For Clearlake
Kristin Celauro
Blicksilver Public Relations, Inc.
Ph: +1 732-433-5200
kristin@blicksilverpr.com

Jennifer Hurson
Blicksilver Public Relations, Inc.
Ph: +1 845-507-0571
jennifer@blicksilverpr.com

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