Applause Launches Industry’s First Crowdtesting Offering for Amazon Alexa

First and only in-the-wild, global testing service that delivers faster releases and real-world feedback for Alexa Skills and Devices

Boston, Massachusetts—May 30, 2018—Applause, the worldwide leader in digital quality and crowdtesting, today announced the availability of Applause for Amazon Alexa. The new solution provides a full range of software testing, payment transaction validation, and user feedback services designed specifically for the Alexa platform and ecosystem. Powered by a community of 300,000+ vetted testers worldwide, the new offering ensures product teams can dramatically increase quality and consumer adoption of their Alexa Skills and Alexa Voice Service (AVS) devices.

Amazon Alexa offers software developers a powerful platform for delivering meaningful, intuitive voice experiences to their users. Leading companies like Starbucks, Dow Jones, and Best Buy use Alexa to connect with consumers — allowing them to order online, get account information, check account balances, and more, all via voice interactions and artificial intelligence.

In order to build consumer-grade voice experiences, developers must consider a broad and complex set of variables — voice-enabled hardware, geolocation, languages and dialects, mobile apps, smart home devices and services, payments, and more. Testing for this complexity is critical in order to meet user expectations, and leveraging a global crowd of real-world testers is the best way to deliver high-quality software for voice applications.

Applause for Amazon Alexa provides benefits and capabilities that other approaches to software testing cannot match, including:

  • In the Wild Testing: Rapidly measure the user experience for Alexa applications in any location – at home, in the office, in the car, or embedded in other devices
  • Real Voices: Validate Alexa Utterance voice testing for different languages, dialects, genders, and age groups
  • Unlimited Device Coverage: Leverage 2.4 million real devices within the community, including thousands of testers who have their own Alexa-enabled hardware
  • Testing Diversity: Incorporate Alexa best practices and certification requirements with a full range of testing, automation, accessibility, payment, and feedback services
  • SaaS Platform: Extend development teams and test management by integrating bug tracking systems with the Applause Platform
  • Proven Results with IoT: Leverage Applause’s vast experience of testing with leading brands that build apps for Web, mobile, IoT, and voice

“Voice and artificial intelligence platforms like Alexa are beginning to take off, but delivering great user experiences can be tricky,” said Charlie Ungashick, Head of Product at Applause. “Alexa Skills and devices must have predictable dialect interpretation, flawless connectivity and, of course, an intuitive user experience. The only way you can guarantee that your design will match reality is to test it in the wild, with real people, on real devices.”

Applause for Amazon Alexa is available today. Find out more:

About Applause

Applause is the worldwide leader in crowd-sourced digital quality testing. Software is at the heart of how all brands engage users, and digital experiences must work flawlessly everywhere. With 300,000+ testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds time-to-market for websites, mobile apps, IoT, and in-store experiences.

Thousands of leading companies — including Ford, Fox, Google, and Dow Jones — rely on Applause as a best practice to deliver high quality digital experiences that customers love. Learn more at

SOURCE: Applause

SmartBear Recognized As A Leader In IDC MarketScapes For Enterprise Software Quality Tools

SmartBear Recognized in Multiple IDC MarketScape Reports for Worldwide Software Quality Analysis and Measurement as well as Mobile Testing and Digital Quality
SOMERVILLE, Mass. — May 24, 2018 — SmartBear, the leader in software quality tools for teams, was recognized as a Leader and Major Player in multiple IDC MarketScape reports. IDC, a world-renown market intelligence firm, recognized SmartBear in four recent reports, highlighting the company’s ability to empower software teams at every stage of the development lifecycle.

The drive toward digital transformation has resulted in increased pressure on software development teams to increase the frequency of release cycles, manage infinite combinations of end-user devices, and create standardization to achieve velocity in testing efforts. New approaches and processes such as test automationcontinuous integration, and DevOps present opportunities for teams to overcome these challenges and improve their software development efforts – but success is reliant on the right tooling.

SmartBear continues to innovate its test automation tools to support teams looking to build high quality software, faster. The Leader and Major Player status that SmartBear achieved in the latest IDC MarketScape reports shows that SmartBear is distancing itself from other providers listed as Contenders and Participants in the reports. SmartBear allows organizations to have the flexibility to avoid pricey tools and implementations that come with large toolsets with features they may or may not use. Customers can choose what they need today from SmartBear’s comprehensive product suite and expand as their software quality needs grow with the complexity of their business.

SmartBear products make automating UI and API functional tests fast and easy across IoT protocols and desktop, web, and mobile applications. With TestComplete, you can build automated UI tests faster with an industry-leading object recognition and with CrossBrowserTesting, you can instantly run tests across 1,500 real devices and browsers in the cloud. For end-to-end testing needs, you can then run automated API tests on REST and SOAP web services with SoapUI Pro. Aside from in-product benefits, working with SmartBear brings advantages such as designated customer success reps, access to an active community with responses within 60 minutes of a post, and free training classes and support.

“Our portfolio of products and customer success model positions our customers to achieve efficiencies in time and scale across all application layers and for all levels of the SmartBear experience,” said Jennifer Mahoney, Vice President of Customer Success at SmartBear. “Our company’s strength lies in our ability to keep our customer needs at the forefront of our product innovation to be continuously responsive to evolving technologies and testing approaches.”

For more information, visit:

About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About SmartBear Software
Supporting more than six million software professionals and over 22,000 companies in 194 countries, SmartBear is the leader in software quality tools for teams. The company’s products help deliver the highest quality and best performing software possible while helping teams ship code at nearly impossible velocities. With products for API testing, UI testing, code review and performance monitoring across mobile, web and desktop applications, SmartBear equips every development, testing and operations team member with the tools to ensure quality at every stage of the software cycle.

For more information, visit:, or for the SmartBear community, go to: LinkedInTwitter or Facebook.

All trademarks recognized.


Tracy Wemett, +1-617-868-5031

SmartBear Empowers Developers To Create Quality Software At An Increased Speed

SmartBear to Exhibit Development and Testing Tools including Swagger and Collaborator at JAX – April 23-27, 2018 – Mainz, Germany
SOMERVILLE, Mass. and GALWAY, Ireland — April 18, 2018 — SmartBear, the leader in software quality tools for teams, empowers developers to create quality APIs and software applications at an increased speed. The company will be exhibiting its complete suite of software quality tools, including tools that help teams collaborate on code; design, develop, virtualize and test APIs; and deploy and monitor applications at JAX, taking place on Monday, April 23 – Friday, April 27, 2018 in Mainz, Germany.


SmartBear at JAX Germany:

WHERE: Rheingoldhalle Mainz, Bankettabteilung, z. Hd. Frau Marleen Nillius, Rheinstrasse 66, 55116 Mainz

With the increased velocity of software development, collaboration among teams is critical in maintaining quality. SmartBear provides Collaborator for collaboration on documents, code, and test cases. Collaboration and standardization go hand in hand and are essential for developing at speed. SmartBear offers SwaggerHub, an integrated API design and documentation platform that drives standardization in teams.

Additionally, SmartBear provides an array of tools for developers embracing the “shift left” trend. SmartBear empowers developers to create automated tests from within their development environments with TestLeft and TestServer. With the explosion of APIs, there are more dependencies for testing; remove them to enable rapid development with ServiceV Pro. Developers are increasingly keeping a closer pulse on their APIs post deployment; SmartBear offers AlertSite for API monitoring.

SmartBear’s Ronan Trainor, API Sales Engineering Team Leader, EMEA and Damien Walsh, Technical Sales Engineer, will be presenting, “Programming Collaboration in the Software Development Process,” at JAX on Wednesday, April 25, 2018. Feedback is a key component of moving your development forward whether you’re sending pull requests, commenting on Jira tickets, or doing long project sessions. How can you program this feedback and collaboration as a standard in your development process without interruptions? Ronan and Damien’s talk will discuss actionable strategies that help teams unlock the full potential of any workflow, from design through documentation and peer code review.

Java developers at JAX will be able to see SmartBear’s complete suite of software quality tools. In addition to those mentioned above, SmartBear will also be demonstrating SoapUI ProLoadUI ProTestCompleteCrossBrowserTesting, and QAComplete.

JAX is focusing on JAVA Core- and Enterprise-Technologies, Spring-Ecosystem, JavaScript, Continuous Delivery and DevOps. For more information, visit:

About SmartBear Software
Supporting more than six million software professionals and over 22,000 companies in 194 countries, SmartBear is the leader in software quality tools for teams. The company’s products help deliver the highest quality and best performing software possible while helping teams ship code at nearly impossible velocities. With products for API testing, UI testing, code review and performance monitoring across mobile, web and desktop applications, SmartBear equips every development, testing and operations team member with the tools to ensure quality at every stage of the software cycle.

For more information, visit:, or for the SmartBear community, go to: LinkedInTwitter or Facebook.


Tracy Wemett, +1-617-868-5031

QASymphony Announces Quality Excellence Award Winners at Quality Jam 2018

ATLANTA, April 11, 2018 – QASymphony, a leader in enterprise software testing, announces the winners of the QASymphony Quality Excellence Awards. The awards were presented at Quality Jam, QASymphony’s annual customer conference, to QA teams that have demonstrated excellence, efficiency, innovation and advocacy in software quality.

“I would like to congratulate the winners of the 2018 QASymphony Quality Excellence Awards –  they were selected from hundreds of candidates and represent the best of the best. Each of the winning enterprises were cross-functionally aligned around prioritizing software quality and they set a standard of excellence for other teams to emulate,” said QASymphony CEO Dave Keil.

Winners were designated in the following three categories:

The QA Champion Award recognizes a team who has excelled in championing the importance of QA and software quality across teams, throughout their organization or to the C-suite. This year’s QA Champion Award goes to two outstanding teams: The QA team at Office Depot and the QA team at Global Payments.

The QA team at Office Depot has been a critical component of the retailer’s initiative to create an omni-channel shopping experience in stores and across devices. The QA team at Office Depot does a fantastic job promoting the importance of software quality to executive leadership. In turn, leadership has prioritized software quality and enabled QA to play a key role in the company’s digital transformation. To maintain a seamless customer experience, Office Depot needs to consistently push up-to-date product information across multiple digital platforms, from websites to web apps to point-of-sale systems, and ensure each one is bug-free and performing as expected. The company’s QA team developed a strategy to streamline testing across technologies, leveraging qTest as a unified platform for collaborating with developers, centrally managing test data, and analyzing application quality. The team leverages executive-level dashboards in qTest Insights to share key metrics with executives, which helps them continually optimize application quality and better engage with customers across digital channels.

The QA team at Global Payments sets key goals that align with the business strategy in annual planning sessions. The team reports progress regularly to executive leadership across business organizations, up to the board level. Key metrics, including zero production defects, are tracked in qTest Insights. The Test Engineering and Quality Assurance teams are engaged at every step in the software delivery pipeline, from inception to design to delivery. The team continuously engages partners in the business to champion quality assurance principles and test engineering practices, and code isn’t deployed into production without QA acceptance and business signoff. To ensure that application delivery is a partnership, Global Payments has established a cross-functional QA Center of Excellence, which helps build trust and reinforce partnerships with development to continuously communicate, collaborate, coordinate and deliver great software that successfully processes and settles millions of payment transactions daily.

The Collaboration Award recognizes a team who has excelled in ensuring developer-tester alignment, via workflow optimization, process and tool alignment, and a collaborative spirit. This year’s Collaboration Award goes to Sterling Talent Solutions.

The QA team at Sterling Talent Solutions realized recently that their test management solution did not provide the necessary integration and visibility that was needed to support agile teams. They were hacking their existing QA toolset to make it fit within the new process and spending too much time communicating QA progress to other stakeholders. Recognizing an opportunity to streamline development and testing, QA leaders requested feedback from various stakeholders across the software development lifecycle to learn what they needed most. The answer was a tool with a robust integration with Jira and Confluence, so that developers and product owners could easily keep track of QA progress and receive notifications when it was time for them to step in. After implementing qTest, the team is more closely aligned – product owners have a clear view of what tests are being run, scrum masters are able to manage and report on defects, and leadership is able to see the quality of the application at a requirement level. In support of their continuous test integration, the team has developed a new test framework that leverages qTest APIs to integrate test management directly with their test automation. The team plans to incorporate qTest Pulse and qTest Launch into their strategy in the near future.

The Innovation Award recognizes a team who has innovated the testing process at their organization by leveraging some of the latest techniques and tools. This year’s Innovation Award goes to the QA Research, Development and Support (RDS) team at Life Time, Inc.

The QA RDS team at Life Time Inc. realized they needed an innovative solution for managing all types of tests after moving in a new direction with test automation. The Jira test management add-on they were using was no longer sufficient for keeping track of all types of tests (automated, manual, unit, etc.) each week, which the Life Time QA team was using. The team participated in QASymphony’s qTest Launch beta program and will now roll out the product to centrally manage automation across all of the team’s test machines.

About QASymphony

QASymphony accelerates digital transformation with software testing solutions that help enterprises prioritize quality, develop reliable software and increase speed to market. The qTest Platform streamlines software testing in agile and DevOps environments and centralizes testing efforts across the enterprise. By taking a strategic approach to quality, QASymphony enables enterprises to develop higher-quality software, faster, to better support new business models and customer experiences.

The qTest platform streamlines development workflows by seamlessly integrating testing with leading automation, development and delivery tools including Atlassian’s Jira, VersionOne, CA Agile Central, Selenium, Jenkins and many more. QASymphony is trusted by leading enterprises including Cisco, Samsung, Verizon and Office Depot. In 2017, QASymphony grew revenue 113%, was named the 8th fastest-growing private software company in America on the Inc. 5000 list, and was listed as the No. 44 fastest-growing technology company on Deloitte’s Technology Fast 500 list.


Media Contact


Kira Mondrus, CMO
(844) 798-4386 Launches Appvance IQ

The first AI driven, unified test automation system

Sunnyvale, CA: announced today the launch of Appvance IQ, the industry’s first AI driven, unified test automation system. Appvance IQ delivers transformational productivity gains in test creation and execution via AI scripting and codeless test creation, and through unified functional, performance and security testing. It builds on Appvance’s deep work in unified test automation, notably adding AI scripting to create Appvance IQ.

Comments about Appvance IQ

Tony Rems, CTO of Hero Digital commented: “Automated testing can be difficult, time-consuming and expensive, which is why Appvance IQ is so appealing. Its ability to slash the labor for software testing is transformative, both in how testing gets staffed by us and our clients, and in the increased level of the quality that gets delivered.”

Chris DeAcosta, Senior Director of Software Engineering at SiriusXM commented: “I want to enable quality at speed, building confidence across the infrastructure. So, we originally found Appvance IQ because it is pound for pound the best load and performance test automation system on the market. We are now strategically planning to use its AI scripting, which has the potential to take us to the next level within our SDLC.”

Appvance CEO Kevin Surace commented: “We pioneered unified test automation, which delivers a three-fold productivity boost to QA, and we pioneered codeless test creation, which delivers a ten-fold productivity boost. Now we’re delivering AI scripting, which delivers a thousand-fold productivity boost to QA. The result isn’t just transformational productivity boost, but also vastly better quality delivered to ops and to users.”

Appvance IQ Highlights
  • Easy to Adopt: Appvance IQ runs native scripts from other automation (e.g., Selenium, Loadrunner, JMeter, etc.) and snaps in to DevOps toolchains.
  • Continuous Testing: Appvance IQ connects with adjacent DevOps tooling to enable continuous testing. New builds automatically trigger tests for seamless DevTestOps.
  • Run Anywhere: Appvance IQ works on-prem, in any cloud, or in hybrid.
  • Test Creation transformed: Appvance IQ includes two test creation modules, one designed for new functionality, the other for regression testing — automatic regression testing.
  • Unified Testing: Appvance IQ’s unique write-once capability allows a single script to execute a wide variety of tests across functional, unit, performance, load, and security testing.
  • Automatic Regression Testing: AI Scripting plus Continuous Testing equals Automatic Regression Testing, and only Appvance IQ has it. Further, the combo of instant script creation and complete coverage that is true to real user activity, and that’s then run through unified testing, makes Automatic Regression Testing the best possible regression testing.

Appvance IQ is available now. Pricing starts at $3,000 per month on an annual contract.

About is the leader in AI-driven testing, which is revolutionizing how software testing is performed. The company’s premier product is Appvance IQ™, the world’s first AI-driven, unified test automation system. AIQ empowers enterprises to improve the quality, performance and security of their apps, while transforming the efficiency and output of their testing teams. is headquartered in Sunnyvale, California, with offices in Costa Rica and India. Investors in the company include Javelin Ventures, Staenberg Ventures, Social Internet Fund, FundersClub, Three Bridges Ventures and HB Asset Management.

Learn more at


SmartBear Receives Highest Score in Open-Source-Based Testing Acceleration Use Case in Gartner’s Critical Capabilities for Software Test Automation

SmartBear Receives Highest Ranking for Open Source-based Testing Acceleration in Gartner’s 2018 Critical Capabilities for Software Test Automation

SOMERVILLE, Mass. — April 03, 2018 — SmartBear, the leader in software quality tools for teams, received the highest ranking for open source-based testing acceleration in the 2018 Critical Capabilities for Software Test Automation[1] published by Gartner, the world’s leading information technology research and advisory company. SmartBear has demonstrated a strong commitment to open source projects such as SeleniumOpenAPI Specification (OAS), Swagger tools, and SoapUI, resulting in SmartBear receiving the highest score. Open source-based testing acceleration is a new use case in Gartner’s Critical Capabilities for Software Test Automation, which the company feels is recognition that QA teams are increasingly using open source tools and frameworks.As the company behind Swagger and SoapUI, SmartBear supports a community where someone downloads one of the company’s tools almost every second. In addition to founding and contributing to several major open source projects, SmartBear has donated the Swagger Specification to the Linux Foundation (renamed as OpenAPI Specification) to ensure it remains a vendor-neutral open standard.

To enable teams to maximize the value from their open source assets, SmartBear has built support for open source into its commercial tools. For example, teams can build on top of their open source projects, converting SoapUI scripts to build more advanced functional tests, load tests, or create virtualizations in ServiceV Pro. With CrossBrowserTesting, teams can instantly run Selenium tests on over 1,500 real devices and browsers in the cloud. With AlertSite synthetic monitoring, teams can instantly create monitors using their Selenium, OpenAPI Specification, Swagger, or SoapUI scripts. With TestComplete, an automated UI testing tool, teams can execute their functional UI tests or copy and paste parts of Selenium or SoapUI tests to address all their automated testing needs.

Scot Hastings, CIO, Bonotel Exclusive Travel, describes how he has accelerated his API delivery by switching to SwaggerHub. “We have standardized on the OpenAPI Specification to connect a lot of APIs that integrate the various components of our distributed infrastructure together, but we had challenges scaling our API development across our internal and external teams. SwaggerHub drastically improves communication on API development between our internal team and external partners and gives us the ability to design and develop OpenAPI Specification-based RESTful APIs faster, so we can go to market with new services and service updates sooner.”

Supporting and contributing to open source projects is part of the DNA at SmartBear. “SmartBear is a big believer in the benefits of leveraging open source,” said Christian Wright, EVP and GM, API Business at SmartBear. “We believe our position in Gartner’s Critical Capabilities for Software Test Automation speaks volumes to our ability to empower software development and testing teams to maximize the value of using open source tools, while also taking advantage of governance, collaboration, and reuse that is ingrained throughout all our products.”

[1] Gartner Critical Capabilities for Software Test Automation, by Joachim Herschmann, Thomas E. Murphy, Jim Scheibmeir, February 5, 2018.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About SmartBear Software

Supporting more than six million software professionals and over 22,000 companies in 194 countries, SmartBear is the leader in software quality tools for teams. The company’s products help deliver the highest quality and best performing software possible while helping teams ship code at nearly impossible velocities. With products for API testing, UI testing, code review and performance monitoring across mobile, web and desktop applications, SmartBear equips every development, testing and operations team member with the tools to ensure quality at every stage of the software cycle.

For more information, visit:, or for the SmartBear community, go to: LinkedInTwitter or Facebook.


Tracy Wemett

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