Walkbase Launches Walkbase Queue – The Most Advanced Queue Management Product to Predict and Reduce Airport Passenger Queue Times

Walkbase Queue Uses Real-Time Analytics and Advanced Positioning Technology to Improve Passenger Experience and Increase Airport Retail Revenues

Passenger Terminal Expo, Paris – March 10, 2015 – Walkbase, the provider of in-store analytics for airports and retailers, today announced the launch of its Walkbase Queue solution, an advanced queue management product to reduce queuing times at airports.
Long queues and waiting times are considered one of the most annoying parts of passengers’ travel experiences. Poorly managed queues at check-in, security, restaurants and gates directly impact passenger experiences and retail spend.
Walkbase Queue shows queue lengths, waiting times and passenger flow in real-time by tracking passengers’ smartphones through airport Wi-Fi. Unlike more traditional queue management systems, Walkbase Queue is able to predict airport queuing by analysing passenger arrivals from public transport and terminal entrances and project queue lengths for those passengers based on current conditions.
“Studies have shown that an extra 10 minutes queuing at security reduces passenger spend by 30 percent on average,” said Tuomas Wuoti, CEO of Walkbase. “When you factor in the sheer volume of passengers travelling through airports globally every day, shaving just a couple of minutes off for each passenger could increase airport retail spending exponentially.”
Wuoti continued: “Since our indoor analytics solution monitors entire airports, we are able to recognise queue formation. We can measure, in real-time, how many people arrive at parking halls, public transportation and terminal entrances, then use that data to automatically inform airport management of predicted queue lengths for 15 minutes later.”
Managing airport queues is more complicated than retail queues due to their snake-like formation. This means that more traditional methods of people counting, including queue management technologies based on camera analytics, are not as reliable nor as cost-efficient as Walkbase Queue. Instead of measuring the exact people count or queue length, Walkbase’s solution measures real-time passenger throughput in designated areas, and leverages a patented, state-of-the-art Wi-Fi-based technology for accurate indoor positioning.
Walkbase Queue has been developed in collaboration with a handful of leading airports to address frustrations with the technical performance of existing products in the market. Walkbase Queue is part of the Walkbase Platform, a holistic people flow and passenger engagement solution for airports.
Key features of Walkbase Queue include:
– Predictive queue formation
– Waiting times and predicted waiting times (min)
– Number of passengers in each queue (pax)
– Passenger processing flow at the gate (pax/min)
– Detection of overcrowded environments and abnormal situations
– Heat maps of the terminal; distribution of passengers and occupancy of the space
The Walkbase Queue solution is already being implemented in several partner airports, and will be generally available for implementation starting from May 1st, 2015.

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Fran Cator | RealWire
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Brite:Bill Selected to Improve Sprint’s Customer Billing Experience

Dublin, Ireland, & MWC 15 Barcelona, Spain, Tuesday 3 March, 2015, Brite:Bill has been selected to serve as a billing communications solutions provider for Sprint Corp. As a result, Sprint will be able to enhance customer experience across all channels through transparent, personalized and easy-to-understand billing communications.

Sprint required a customer communications and billing analytics capability to support its customers’ needs over the coming years, and Brite:Bill was selected following a competitive tender process. The Brite:Bill solution uses light-touch integration to the core billing systems, pulling the billing data and displaying it in easily understood formats and enables dramatic improvements in the bill presentation.

The solution will help Sprint improve billing relationships with customers and build engagement and loyalty, further strengthening their focus on delivering industry-leading customer experience.

Alan Coleman, Brite:Bill’s CEO said: “We feel privileged to have been selected by Sprint. It was a competitive selection process and being chosen is testament to what Brite:Bill can do when it comes to radically improving how CSPs manage, present and analyze billing information. We’re excited to be part of Sprint’s strategy to deliver a world-class customer experience.”

“The Brite:Bill platform enables Sprint to deliver a flexible invoice presentation across customer touchpoints,” said Scott Rice, vice president – IT Care and Billing Services at Sprint. “The solution supports the enhancement of our seamless multi-channel customer experience.”

Brite:Bill’s vision is to develop solutions that look beyond revenue collection alone and towards building and strengthening customer relationships.

Visit www.britebill.com or contact info@britebill.com for more information.

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Fran Cator | RealWire
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ForgeRock Reveals 2015 Technology Predictions

Widespread Adoption of New Identity Management Technology Expected in Conjunction with Rapid Growth of Digital Business

Bristol – December 18, 2014 – ForgeRock® Inc., the leading open provider of Identity Relationship Management (IRM) solutions, today revealed its 2015 technology predictions. The company expects to see increasing demand for identity platforms that provide massive scalability and flexibility in order to accommodate customer, partner and device identities, in addition to those of employees. Identity is increasingly critical to the digital economy because it both protects consumer privacy and provides enterprises with greater visibility into customer preferences, so they can offer new services and additional opportunities for engagement that drive revenue, customer loyalty and brand equity.

ForgeRock makes these four predictions in 2015:

1. Legacy identity and access management (IAM) software will be replaced by more flexible and scalable identity solutions as organisations adapt to the digital marketplace.
Designed for a simpler time, legacy identity management systems use static rules to define who (or what) you are and what you (or it) can do. Legacy IAM is also limited due to its ability to handle only several thousand users. Organisations have done what they can to extend the usefulness of those systems, but in 2015 we expect to see most reach the limit of this incremental approach and acknowledge that flexible, scalable identity management is both a fundamental requirement in the digital marketplace and an essential part of corporate agility.

We predict mass migration of organisations away from IAM systems to IRM platforms to support the growth of their online user base and to realise benefits from cloud computing, mobile technologies and IoT opportunities. In 2015, organisations will be seeking more flexible and scalable solutions that ameliorate the shortcomings of legacy solutions, offering company-wide common identity models, a single customer profile for each user, repeatable processes, device-agnostic architecture, context awareness for more sophisticated decision-making and internet-scale support for millions of identities.

2. Customer-focused identity management will drive digital innovation and revenue growth, giving adopters a competitive advantage.
Scalability and flexibility are already fundamental requirements for mass adoption of innovative internet-driven products and services. In 2015, we expect to see leading organisations turning to customer-focused identity to further drive differentiation for products and services in an increasingly crowded market. They will leverage identity to transform and personalise users’ experience, so that, for example, a connected car remembers the preferences of each driver, a financial services portal offers customers a convenient overview of all their activities and accounts in one place, and wearables—from fitness trackers to smart shoes—offer a wide range of personalised functionality to support the user’s individual goals.

3. Identity context will markedly improve online security.
More than a billion passwords have been stolen, and even strong passwords can be hacked with relative ease. This is leading consumers and businesses to become increasingly wary of online security issues, which could put a significant damper on the growth of digital products and services. We predict that IRM will help solve this challenge and become an integral part of any robust, multi-layered security model. Real-time contextual clues in addition to credentials will help organisations to better vet whether to give access, and how much. So when a system detects a login attempt with correct credentials, but from an unrecognised IP address or at an atypical time of day, it triggers additional security precautions such as asking security questions or texting verification codes to a user’s cell phone.

4. Businesses will increasingly adopt commercial open-source identity solutions.
As identity functionality becomes an increasingly important part of an organisation’s product or service offerings, companies will want certainty that they are part of the development process. In 2015, leading-edge digital businesses are no longer going to accept the lack of transparency in proprietary identity management software. But at the same time, they are not about to bet the growth of their digital business on open-source code that may not be fully enterprise-hardened. We predict that 2015 will see organisations opting for the hybrid approach of commercial open-source identity systems so they can influence the design of their identity platforms while getting the backing and assurance that proprietary software vendors can offer, including mission-critical performance and quality, software licenses, 24/7 support and legal indemnification.

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Zoe Dickinson | Realwire
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Why automation and scalability in security is important for the success of your Cloud Journey

As we all know, Information Security is always seen as the challenge with public cloud consumption. According to the “State of Cloud 2014” survey conducted by RightScale (“RightScale is a SaaS based organisation that sells automation and orchestration tools for managing cloud infrastructure.”), Security still remains as the top challenge among organisations starting their Cloud journey, but organisations that have significant experience in using Cloud technologies seem to be confident with the way they manage their security in cloud.

Another major concern, according to the report, is Compliance: achieving compliance in the Shared Responsibility model is always a challenge. In the Cloud Computing world, security is a shared responsibility; in the case of IaaS, the vendors will manage the security up to the virtualisation layer and from OS and above; it is the customer’s responsibility to ensure that they have security tools in place to protect their data and manage compliance.

Whether we are in traditional datacentre world or in a public cloud world, security is often seen as a roadblock for an organisation’s innovation and speed to market. From a security perspective, things become more complicated with the invention of cloud computing. For the product teams and  developers it is much easier to build and test their solution without major infrastructure deployment hurdles since the build of the infrastructure can be written as a code and managed by the developers, but bringing the solution to life always seems to be a problem due to the involvement of security. In most cases, product teams/developers are really worried about engaging with security due to the complications involved in explaining the way cloud services work, change management difficulties, firewall rule approvals, security design reviews and security testing. All these security related processes are manual and time consuming, and it will take at least a few weeks for these processes/tasks to be completed. These delays will then lead up to “C” level escalations for security exemptions and sometimes you will find unapproved applications running within the production environment which open up security risks for the organisation.

Things are getting even worse due to the introduction of DevOps, continuous deployment and continuous integration teams in many cloud savvy organisations. Security is still playing catch-up game with DevOps methodologies.

All these security related challenges impact the irresistible benefits such as cost savings, agility and speed to market offered by the Cloud. “C” executives are always interested in achieving these cloud benefits even at the cost of a secure solution.

Is there a way to achieve cloud benefits while meeting the security and compliance requirements?

I would say “Yes”, Security is not something special; it should be part of the continuous deployment model. Security controls and processes should be automated wherever possible in order to maintain the agility and self-service.

For more details, click here

The Latest Software Testing News department was not involved in the creation of this content.

@VodafoneIreland customers first to experience 4G+ in Ireland

Waterford, Cork, Dublin and Limerick first Irish cities to receive 4G+

2 December 2014, @VodafoneIreland is the first operator to deliver Ireland’s first 4G+technology providing speeds up to twice as fast as first generation 4G, and speeds exceeding the standard fixed-line broadband experience. From 1 December, Vodafone customers in Waterford city will have access to data speeds of up to 150Mbps with 4G+, while Cork, Dublin and Limerick cities will be switched on by the end of December.

With 4G+, customers can now experience the fastest speeds available on mobile to enjoy services like, instant video streaming in HD, live TV with high reliability and the potential to broadcast live from events. In addition, business customers can download higher volumes of data even faster than ever before.

4G+ is available to Vodafone RED Super Business and RED Extra Super bill pay customers at no extra cost until April 2015 using one of three select Samsung 4G+ enabled smartphones; Galaxy Note Edge, Galaxy Note 4 and Galaxy Alpha.

Celebrating the launch of the first 4G+ network in Ireland, Vodafone Technology Director, Madalina Suceveanu said “Vodafone customers in Ireland already have access to the widest 4G footprint across six cities and 377 towns and villages – covering over three quarters (79%) of the country and 95 per cent of 3G coverage nationwide. In tandem with our 4G roll-out, we are modernising our network nationwide, providing customers with improved voice call quality and data services to all areas with existing voice services. This new addition of 4G+ services is an even greater boost for our customers. Quite simply, 4G+ downloads, streams and delivers chosen content even faster than before.”

Commenting, Vodafone Enterprise Director, Anne Sheehan, “With 4G+ super-fast speeds now available in Ireland – it opens up a new world of mobilisation for our business customers, with video calls and Cloud based applications really coming into their own”.
4G+ speeds are delivered by combining two 4G bandwidths. Location coverage maps will be available as areas are switched on. For full details of 4G+ please seewww.vodafone.ie/network/4g.

-ENDS-

Further information:
Clodagh O’Hagan, Vodafone Ireland,
087 9084055
Orla Molloy / Ger McCarthy Weber Shandwick,
01 679 8600
087 770 5108 / 086 233 3590

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Fran Cator | RealWire
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